On 21 march 2013, I left for KLIA at about 1030 hrs, rather
early as I had to wait for ten (10) Jemaah destined for Jeddah to perform their
umrah. I had not met any of them but I told them that I would be waiting at
Departure Lounge Gate 8.
Their flight was Saudi Airline, SV 831 ETD KLIA 1500 hrs and
they must be at the Airport at about 1200 hrs for check in formalities.
The first to arrive was a family of three (3) from Kota
Kinabalu who just flown in vide Air Asia from KK, followed by a couple from KL and five (5) from
Kuala Rompin. When all arrived I lead them to Counter K for thecheck in formalities
and within thirty (30) minutes I obtained the boarding passes. The Saudi
Airline personnel at the Counter was very accommodating and helpful.
Gathered all the potential Guest of Allah for briefing, what
to do, what to expect at the Holy Land etc etc. I told them, Encik Zulziman
will lead them to the Aircraft for boarding and upon arrival at Haj Terminal at
Jeddah, Ustaz Loqman the son of Encik Kadir, (the Jemaah from KK) will wait for
them. Lastly my friend Imam Khairuddin recited the doa selamat and I bid them safe
& smooth flight and wish them all well performing the umrah. I then send a
short message to Ustaz Loqman in Jeddah about the arrival details. There are
three Terminals at Jeddah Airport, the Haj, International and Saudi Airline.
For umrah passengers, the exit would be at Haj Terminal.
Past midnight, Ustaz Loqman called me from Jeddah and asked where
I was as he was thinking I was on the same flight. I told him I am at home in
Malaysia while he was in Jeddah outside the Haj Terminal Complex excitedly waiting
for the arrival including his parents and sister. At that point of time he did
not received any communication from any of them. It got me worried as the
flight normally take eight (8) hours and they should arrived by then. I tried
to call Encik Kadir hand phone number but no response. I had a cold sweat. I
even woke up Ustaz Aziz at Kuala Rompin to get the phone numbers of Jemaah that
he send on the same flight. I transmitted all the phone numbers to Ustaz Loqman
at Jeddah, maybe Ustaz Loqman’s father did not switch on his hand phone. Ustaz
Loqman need the flight number and confirmation from the arrival Jemaah before
he was allowed entry into the Haj Terminal Complex. The Arab has all sort of
security measures and sometimes its ridiculous.
About 0200 hrs, finally, Ustaz Loqman’s sister answered my
call and she informed that they had just landed and at the Immgration Counter.
I told her to contact her brother immediately who was frantically waiting for
their arrival. I sigh with relief and I also informed Ustaz Aziz at Kuala
Rompin all was well. Ustaz Aziz daughter and son in law was on the same flight,
surely Ustaz Aziz was worried too.
Early morning I contacted Ustaz Loqman and they were now
comfortably in the Hotel at Medina. Job done!!
It was a good
experience and the lesson learnt was effective communication and total details.
The fiasco started when Ustaz Loqman was over excited to receive his parents. I
hit the sack at 0300 hrs, gladly knowing the Jemaah that I checked in at KLIA
had arrived in Jeddah.
Readers who are interested to perform an umrah, contact me
and I will arrange with Almukminin Travel & Tours. Details and charges can
be negotiated. I am a back up service provider with no fee for this tour
company. My service is only for the sake of Allah, a small investment to take
back to Thereafter, insyaalah.